Interior Cabinet Secretary Kithure Kindiki, vividly pays a surprise visit to the Nyayo House yesterday date 30th,2023. His purpose as CS was to assess the situation at the government facility.
Like former interior CS Dr. Fred Matiagi who loves surprise visits to government institutions and public offices.
Kindiki engaged with Kenyans using its services for passport applications and other government needs. He interacted with a Kenyans who was queuing up for a passport applications, he reviewed the documents in the individual’s possession and inquired about the urgency and reasons for needing a passport.
He stated that the governement is actively addressing the delays in passport applications that the country has experienced.
“Just give us few days, probably weeks. The printing has a big problem for the longest time,” he said.
The CS added that he won’t permit any corruption within the facility and affirmed his commitment to take strong action against individuals involved, irrespective of their ranks.
“Kenyan, security officers and immigration officers working here, who are doing great job and O really applaud them to continue serving patriotic Kenyans. However, the public cannot be complaining in vain, there must be few among us who are soiling our name,” he said.
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Before organization can effectively address surprises, they must acknowledge when their activities have deviated from the intended course. To heighten their alertness, project organizations proactively takes actions to promptly detect, understand and acknowledge these deviations.
Surprise visits by government officials hold significant importance for many reasons. Both internally and externally organizations structures.
Primarily, transparency and accountability. It allows officials to observe and assess situation firsthand, reducing the chances of prepared displays or manipulations. This enhances transparency and holds various entities accountable for their actions, as there is no time to cover up or hide deficiencies.
Combatting corruptions is another key role of top official to address. surprise visits can help identify and detect corrupt practices. This is because, those engaging in such activities are less likely to have time to prepare or hide evidence.
Real time assessment. Government officials can assess immediate needs, challenges and conditions without notice. This is particularly crucial in emergency situations, disaster response and critical service delivery areas.
Accurate information. Unfiltered information about public service, facilities and functioning of government programs. This enables better decision making based on ground realities.
Staff performance. Surprise visits offer insights into the performance of both government and private employees. It ensures that they maintain the highest standards of services.
Addressing public concerns. It helps officials to address public concerns more effectively by demonstrating a genuine commitments to understands citizens experiences, especially in crucial areas like healthcare, education, security and infrastructures.
Boosting morale. When government officials engages directly with staff and citizens. It motivates employees to perform better, knowing their efforts are being recognized and evaluated.
Enhance public trust. Surprise visits demonstrates a commitment to public service and enhances trust in government institutions by showcasing genuine concerns for citizens’ well being.
Finally immediate corrective actions. If issues are identified during visits. Officials can take immediate corrections, minimizing the negative impacts on citizens and services.
However, it is important to note that while suprise visits offers several befits, they should be conducted within legal and ethical boundaries. Respecting the rights and privacy of individuals and employees in institutions.
To conclude, It is important to note that, frequency and appropriateness of surprise visits should be carefully. This will ensure effectiveness is maximized without causing unnecessary disruptions.
